Resources
Our resources
- Confluence
- ITSM
- Jira
#Article
How to use Confluence and Jira together for efficiency in project management
In the bustling world of project management, the harmony between tools can often be the most important element for success.…
- Confluence
- ITSM
- Jira
#Article
Best Practices for optimizing the Incident Management Process for Project Managers when using JSM, Jira and Confluence
When navigating the complexities of incident management, leveraging the integrated capabilities of Jira Service Management (JSM), Jira, and Confluence can…
- ITSM
- Jira
#Customer Story
CNRS uses Elements Connect to automate complex assigning in Jira Service Management
At a glance The CNRS, Centre National de Recherche Scientifique, is the French national network of 1,200 public research laboratories.…
- ITSM
- Jira
#Customer Story
Bonduelle automated Jira Service Management and saved time with the help of Elements Copy & Sync
At a glance Bonduelle is a well known brand on the supermarket shelves, especially in the canned food aisle. But…
- ITSM
- Jira
#Customer Story
Olive Communications drives ITSM processes with Jira and Elements apps
At a glance Looking to implement an agile platform to provide quality support to over 150,000 global cloud communication users,…
- Confluence
- ITSM
- Jira
#Article
ITIL best practices for Knowledge Management
Have you ever been faced to common customer support tickets that have already been solved but not documented? Or a…
- Confluence
- ITSM
- Jira
#Article
Knowledge Management – Best Practices Guide
You probably know the age-old axiom: knowledge is power. This might be true, however, it comes with a few conditions.…
- Agile & DevOps
- Confluence
- ITSM
- Jira
#Article
How to use Jira Software & Confluence together
Your Scrum or Kanban board is set up, complete with Epics, User Stories, Tasks, and Bugs for the sprint. There’s…
- ITSM
- Jira
#Article
How to set up change management in Jira Service Management: workflow examples
Change Management is one of the four ITIL modules supported by Jira service projects. To implement it successfully, you need…