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- ITSM
- Jira
#Article
Experience Level Agreements (XLAs): How to use them to measure customer experience in Jira Service Management
As the dynamics of IT service management evolve, so does the need for a more nuanced approach to measuring success.…
- ITSM
- Jira
#Article
How to improve customer experience in Jira Service Management: the metrics that matter
When managing IT services, the focus often leans heavily towards operational efficiency—how quickly issues are resolved and how many tickets…
- Confluence
- ITSM
- Jira
#Article
Efficient project management: How to leverage bulk cloning in Jira with Elements Copy and Sync
Jira Cloud is made for managing projects and tasks easily, but when you’re dealing with repetitive task structures, the ability…
- Confluence
- ITSM
- Jira
#Article
How to clone issues in Jira: Understanding the basics and navigating limitations
Cloning Jira issues: basics and limitations Jira, a widely used project management tool, offers a range of features designed to…
- Confluence
- ITSM
- Jira
#Article
IT Teams: How to use Confluence and Jira together in Knowledge Management?
Leveraging Jira and Confluence for knowledge management: A guide for IT teams Atlassian’s Jira and Confluence are two tools that,…
- Confluence
- ITSM
- Jira
#Article
How to use Confluence and Jira together for efficiency in project management
In the bustling world of project management, the harmony between tools can often be the most important element for success.…
- Confluence
- ITSM
- Jira
#Article
Best Practices for optimizing the Incident Management Process for Project Managers when using JSM, Jira and Confluence
When navigating the complexities of incident management, leveraging the integrated capabilities of Jira Service Management (JSM), Jira, and Confluence can…
- ITSM
- Jira
#Customer Story
CNRS uses Elements Connect to automate complex assigning in Jira Service Management
At a glance The CNRS, Centre National de Recherche Scientifique, is the French national network of 1,200 public research laboratories.…
- ITSM
- Jira
#Customer Story
Bonduelle automated Jira Service Management and saved time with the help of Elements Copy & Sync
At a glance Bonduelle is a well known brand on the supermarket shelves, especially in the canned food aisle. But…