🤝 Elements Apps is now part of Elevatic! Our apps, team and support stay the same; only our home is changing.

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  • Atlassian Apps

    Our apps for Jira & Confluence

    The logo of Elements Connect, featuring a stylized letter "C" within a circular design, with alternating red and dark blue geometric shapes, symbolizing connectivity and data integration.

    Elements Connect

    Bring external data inside Jira issues
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    The logo of Elements Copy & Sync, featuring four geometric shapes in dark blue and yellow, arranged in a circular pattern, symbolizing synchronization and data duplication.

    Elements Copy & Sync

    Escalate an issue across different jira instances
    Read more
    The Elements Publish logo, featuring a stylized blue document icon with dark blue and black accents, symbolizing publishing and content management.

    Elements Publish

    Build Confluence pages with data from Jira
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    The Elements Overview logo, featuring a circular design with dark purple and blue segments, symbolizing a custom display solution for related issues within Jira.

    Elements Overview

    Display related issues in issue views or request portal
    Read more
    Logo Elements Pulse

    Elements Pulse

    Integrate Experience Level Agreements metrics (XLAs) and user insights
    Read more

    Elements Catalyst

    Get a better clarity & control over your service catalog
    Read more
  • Solutions

    Our Solutions

    Experience Management for JSM

    User-first support: act on feedback, boost satisfaction
    Read more

    Cross-Team Collaboration

    Unify teams with workflows that scale support
    Read more

    B2B Customer Service Management

    Deliver fast, seamless B2B experiences in JSM
    Read more
  • Become a partner
  • Resources

    • ITIL best practices for Knowledge Management

    • Have you ever been faced with common customer support tickets that have already been solved but not documented? ...

    • Read the best practices
  • About

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Resources

Our resources

  • ITSM
  • Jira
Experience Metrics and XLAs

#Article

How to improve customer experience in Jira Service Management: the metrics that matter

When managing IT services, the focus often leans heavily towards operational efficiency—how quickly issues are resolved and how many tickets…
  • Confluence
  • ITSM
  • Jira
The picture shows an illustration of bulk cloning in Jira

#Article

Jira bulk clone: How to clone multiple Jira work items at once

TL;DR A Jira bulk clone lets you copy many work items in a single operation instead of recreating each one…
  • Confluence
  • ITSM
  • Jira
The picture shows how to clone issues in Jira

#Article

How to clone issues in Jira: understanding the basics and navigating limitations

Jira’s built-in clone feature lets you duplicate a work item in a few clicks; summary, description, assignee and priority are…
  • Confluence
  • ITSM
  • Jira
two people from each sides of a book sharing knowledge to help teams collaborate

#Article

IT Teams: How to use Confluence and Jira together in Knowledge Management?

Leveraging Jira and Confluence for knowledge management: A guide for IT teams Atlassian’s Jira and Confluence are two tools that,…
  • Confluence
  • ITSM
  • Jira
The picture shows a puzzle with Confluence and Jira to show how they work in tandem

#Article

How to use Confluence and Jira together for efficiency in project management

In the bustling world of project management, the harmony between tools can often be the most important element for success.…
  • Confluence
  • ITSM
  • Jira
Best Practices for optimizing the Incident Management Process for Project Managers and Jira admin when using JSM, Jira and Confluence

#Article

Best Practices for optimizing the Incident Management Process for Project Managers when using JSM, Jira and Confluence

When navigating the complexities of incident management, leveraging the integrated capabilities of Jira Service Management (JSM), Jira, and Confluence can…
  • Confluence
  • ITSM
  • Jira

#Customer Story

CNRS uses Elements Connect to automate complex assigning in Jira Service Management

At a glance The CNRS, Centre National de Recherche Scientifique, is the French national network of 1,200 public research laboratories.…
  • Copy & Sync
  • ITSM
  • Jira

#Customer Story

Bonduelle automated Jira Service Management and saved time with the help of Elements Copy & Sync

At a glance Bonduelle is a well known brand on the supermarket shelves, especially in the canned food aisle. But…
  • Connect
  • Copy & Sync
  • ITSM
  • Jira

#Customer Story

Olive Communications drives ITSM processes with Jira and Elements apps

At a glance Looking to implement an agile platform to provide quality support to over 150,000 global cloud communication users,…
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