Elements Overview
- #Jira
Elements Overview
Display and edit snippets of related issues exactly where you need them
Don’t waste time on switching issues each time you need to modify them. Use Elements Overview and modify any custom fields of related issues without changing context.
Overview’ story
Great solution for support teams
Elements Overview is a great solution for support teams. Getting the whole context behind a customer request helps agents improve response times and provide better service.
Blog
Elements Overview was born from the Codegeist hackathon with an Honorable Mention for the ITSM category
Benefits
Discover how Elements Overview can help you team
Edit related issues directly from the issue you’re working on
Don’t waste time switching issues each time you need to modify them. Use Elements Overview and modify any custom fields of related issues without changing context.
Let JSM customers glimpse out-of-reach issues
Reassure customers by giving them a glance of specific content from requests related issues directly on the portal.
Fully customize which data to display and where
Choose where relevant related issues are displayed, in an issue panel or directly in the glance view. Give more context to Software users by controlling the information shown from Jira.
Don’t waste time switching issues each time you need to modify them. Use Elements Overview and modify any custom fields of related issues without changing context.
Reassure customers by giving them a glance of specific content from requests related issues directly on the portal.
Choose where relevant related issues are displayed, in an issue panel or directly in the glance view. Give more context to Software users by controlling the information shown from Jira.
Use Case
Display all caused incidents in a problem
Use Case
Show escalated issues to customer on portal
Use Case
Issues in Epics
Need to know if your use case is possible?
A powerful duo
Unleash the full potential of Elements Overview by using it together with Elements Copy & Sync.
Are you looking to streamline your workflow and automate issue creation? Look no further than Elements Overview and Elements Copy & Sync. When used together, these two powerful apps can help you unleash the full potential of your team’s work. With Elements Copy & Sync, you can automate issue creation and ensure that any issues created are automatically taken into account by Elements Overview. This allows for seamless collaboration and greater productivity across your team. So why wait? Start using Elements Overview and Elements Copy & Sync together today and see just how much more productive your team can be.
FAQ
Can Overview display issues for unlicensed users on the Customer Support Portal?
For the moment it’s not possible, but we’re working on it! We’re already in the EAP for addressing this concern and as soon as it will be fully available it will become possible for anonymous users to view the issues.
I’ve used Copy & Sync on Prem where there issues displayed in the data panel were only the linked issues. In Cloud, do the same restriction apply? Issues need to be linked to be shown?
No, in Coud we provide a dynamic JQL mode additional to the linked issues, allowing you to display issues in overviews even when they are not linked to the parent issue. The JQL is configured directly in Overview, so you can decide exactly which information you want or need to display. Check our documentation page for more details about configuring the data shown in your overviews.
Can I configure where to place my overviews?
Of course, you can decide if you prefer to have your overviews in a card mode on your Glance view or as a table in the panel below the Issue description fields. The Overview layout is entirely up to you. Check out here how to place your overviews to best fit your needs.
