Resources
Our resources
- Automotive
- Connect
- Copy & Sync
- Jira
- Overview
#Article
How to clone a Jira work item across instances without losing context: an automotive support story
TL;DR A truck driver reports a battery failure through a support portal. Behind the scenes, that request travels across two…
- Connect
- Copy & Sync
- Jira
- Pulse
#Article
Customer satisfaction in Jira: How to go beyond SLAs
TL;DR SLAs tell you whether a ticket was closed on time. They don’t tell you whether the customer got a…
- Jira
How Nebrija University reduced average ticket resolution time by 38% with Elements Connect
TL;DR The core problem: By default, Jira tickets show what someone is requesting but not who they are in your…
- Copy & Sync
- Jira
#Article
Migrating Elements Copy & Sync from Data Center to Cloud: the step-by-step guide
TL;DR Atlassian has announced end of life for Data Center products, with full expiry on March 28, 2029. Here’s what…
- Connect
- Jira
#Article
Jira database: basics & limitations
TL;DR Jira’s internal database should never be modified directly. When teams need external data inside tickets (customer info, asset inventories,…
- Confluence
- Jira
- Publish
#Customer Story
How Toolstation eliminated manual reporting and scaled IT operations with Elements Publish
TL;DRToolstation, one of the UK’s fastest-growing trade suppliers, needed a reliable Jira and Confluence integration to automate IT reporting. Teams…
- Connect
- Copy & Sync
- Jira
#Article
Introducing app editions for Elements Connect and Elements Copy & Sync
We’re excited to announce that app editions are now available for both Elements Connect and Elements Copy & Sync on…
- Connect
- Jira
#Article
Elements Connect vs Assets
Elements Connect vs. Assets: store data or make it work in Jira? If you already know Elements Connect exists, chances…
- Inside Elements
#Article
Elements is now ISO/IEC 27001:2022 certified
In the software industry, trust is a prerequisite. Two years after achieving SOC 2 compliance, Elements has reached a new…