Menu
Resources

Our resources

  • ITSM
  • Jira
Elements Connect x EasyBI use case

#Use Case

Generate comprehensive reports with Elements Connect x EazyBI

In IT Service Management, having a complete view of support data is critical for effective service delivery. Yet, many teams…
  • ITSM
  • Jira
Illustration showing experience level agreement (XLA) metrics with performance charts, customer satisfaction ratings, and issue tracking to enhance IT services and user experience.

#Article

Avoid common XLA mistakes to elevate your ITSM

As businesses shift from traditional SLA (Service Level Agreement) models to Experience Level Agreements (XLA), the focus on customer experience…
  • ITSM
  • Jira
Elements Pulse header blog Alex Ortiz

#Article

Enhance Customer Satisfaction in Jira with Elements Pulse

We’re excited to announce our collaboration with Alex Ortiz! In his latest video, which you can find at the end…
  • ITSM
  • Jira
Illustration shows the main challenges project managers face when using Jira, while conveying a sense of solution and efficient management. The image is engaging and informative, immediately grabbing the reader's attention and helping them to understand the content of the article.

#Article

How to use Jira for Project Management – Challenges & Solutions

Overcoming common challenges for Project Managers using Jira Jira, a powerful project management tool developed by Atlassian, has become a…
  • ITSM
  • Jira

#Article

How to measure customer satisfaction in Jira with Elements Pulse

In the world of IT service management, understanding and improving user feedback is vital for long-term success. For teams using…
  • ITSM
  • Jira
SLA vs. XLA: Enhancing customer experience with Elements Pulse

#Article

SLA vs. XLA: Enhance customer experience in JSM with Elements Pulse

SLA vs XLA: Boost customer experience with Elements Pulse in JSM. In the modern service delivery landscape, businesses strive to…
  • ITSM
  • Jira

#Article

Introducing Data Residency: keep your data safe and compliant

What is data residency? In today’s world, where data security and privacy are top priorities, it’s essential to know where…
  • ITSM
  • Jira
Advantages of bulk cloning in Jira

#Article

How to bulk copy epics to fill a new project in Jira

Efficiently managing and migrating data within Jira can significantly improve productivity and project management. Bulk cloning epics to populate a…
  • ITSM
  • Jira

#Article

Enhancing pre-sales management: How to integrate your CRM to Jira Service Management

Effective pre-sales management is crucial for closing deals and maintaining customer satisfaction. Integrating your CRM system with Jira Service Management…