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Best Practices for optimizing the Incident Management Process for Project Managers and Jira admin when using JSM, Jira and Confluence

#Article

Best Practices for optimizing the Incident Management Process for Project Managers when using JSM, Jira and Confluence

When navigating the complexities of incident management, leveraging the integrated capabilities of Jira Service Management (JSM), Jira, and Confluence can…
  • ITSM
  • Jira

#Customer Story

CNRS uses Elements Connect to automate complex assigning in Jira Service Management

At a glance The CNRS, Centre National de Recherche Scientifique, is the French national network of 1,200 public research laboratories.…
  • ITSM
  • Jira

#Customer Story

Bonduelle automated Jira Service Management and saved time with the help of Elements Copy & Sync

At a glance Bonduelle is a well known brand on the supermarket shelves, especially in the canned food aisle. But…
  • ITSM
  • Jira

#Customer Story

Olive Communications drives ITSM processes with Jira and Elements apps

At a glance Looking to implement an agile platform to provide quality support to over 150,000 global cloud communication users,…
  • Confluence
  • ITSM
  • Jira

#Article

ITIL best practices for Knowledge Management

Have you ever been faced to common customer support tickets that have already been solved but not documented? Or a…
  • Confluence
  • ITSM
  • Jira

#Article

Knowledge Management – Best Practices Guide

You probably know the age-old axiom: knowledge is power. This might be true, however, it comes with a few conditions.…
  • Agile & DevOps
  • Confluence
  • ITSM
  • Jira

#Article

Using Jira Software and Confluence together

Your scrum board is ready, filled with the Epics, User Stories, Tasks and Bugs that need to be worked on…
  • ITSM
  • Jira

#Article

How to set up change management in Jira Service Management: workflow examples

Change Management is one of the four ITIL modules supported by Jira service projects. To implement it successfully, you need…
  • ITSM
  • Jira

#Article

Change management in Jira: get approval from the right stakeholders

Are you looking for a way to monitor the change requests made by your stakeholders with Jira? Automate setting the…