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  • ITSM
  • Jira

#Customer Story

CNRS uses Elements Connect to automate complex assigning in Jira Service Management

At a glance The CNRS, Centre National de Recherche Scientifique, is the French national network of 1,200 public research laboratories.…
  • ITSM
  • Jira

#Customer Story

Bonduelle automated Jira Service Management and saved time with the help of Elements Copy & Sync

At a glance Bonduelle is a well known brand on the supermarket shelves, especially in the canned food aisle. But…
  • ITSM
  • Jira

#Customer Story

Olive Communications drives ITSM processes with Jira and Elements apps

At a glance Looking to implement an agile platform to provide quality support to over 150,000 global cloud communication users,…
  • Confluence
  • ITSM
  • Jira

#Article

ITIL best practices for Knowledge Management

Have you ever been faced to common customer support tickets that have already been solved but not documented? Or a…
  • Confluence
  • ITSM
  • Jira

#Article

Knowledge Management – Best Practices Guide

You probably know the age-old axiom: knowledge is power. This might be true, however, it comes with a few conditions.…
  • Agile & DevOps
  • Confluence
  • ITSM
  • Jira

#Article

Using Jira Software and Confluence together

Your scrum board is ready, filled with the Epics, User Stories, Tasks and Bugs that need to be worked on…
  • ITSM
  • Jira

#Article

How to set up change management in Jira Service Management: workflow examples

Change Management is one of the four ITIL modules supported by Jira service projects. To implement it successfully, you need…
  • ITSM
  • Jira

#Article

Change management in Jira: get approval from the right stakeholders

Are you looking for a way to monitor the change requests made by your stakeholders with Jira? Automate setting the…
  • ITSM
  • Jira

#Article

Ultimate guide to clone and move Jira issues

There are lots of reasons you might need to clone and move a Jira issue: escalating a ticket from a…