Resources
Our resources
- ITSM
- Jira
#Customer Story
Bonduelle automated Jira Service Management and saved time with the help of Elements Copy & Sync
At a glance Bonduelle is a well known brand on the supermarket shelves, especially in the canned food aisle. But…
- ITSM
- Jira
#Customer Story
Olive Communications drives ITSM processes with Jira and Elements apps
At a glance Looking to implement an agile platform to provide quality support to over 150,000 global cloud communication users,…
- Confluence
- ITSM
- Jira
#Article
ITIL best practices for Knowledge Management
Have you ever been faced to common customer support tickets that have already been solved but not documented? Or a…
- Confluence
- ITSM
- Jira
#Article
Knowledge Management – Best Practices Guide
You probably know the age-old axiom: knowledge is power. This might be true, however, it comes with a few conditions.…
- Agile & DevOps
- Confluence
- ITSM
- Jira
#Article
How to use Jira Software & Confluence together
Your Scrum or Kanban board is set up, complete with Epics, User Stories, Tasks, and Bugs for the sprint. There’s…
- ITSM
- Jira
#Article
How to set up change management in Jira Service Management: workflow examples
Change Management is one of the four ITIL modules supported by Jira service projects. To implement it successfully, you need…
- ITSM
- Jira
#Article
Change management in Jira: get approval from the right stakeholders
Are you looking for a way to monitor the change requests made by your stakeholders with Jira? Automate setting the…
- ITSM
- Jira
#Article
Ultimate guide to clone and move Jira issues
There are lots of reasons you might need to clone and move a Jira issue: escalating a ticket from a…
- ITSM
- Jira
#Article
Connect the right people to the relevant Salesforce data – all within Jira
Delivering great customer service means creating personalized experiences, no matter where and how customers interact with your company. It is…