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  • Confluence
  • ITSM
  • Jira
The picture shows a puzzle with Confluence and Jira to show how they work in tandem

#Article

How to use Confluence and Jira together for efficiency in project management

In the bustling world of project management, the harmony between tools can often be the most important element for success.…
  • Confluence
  • ITSM
  • Jira
Best Practices for optimizing the Incident Management Process for Project Managers and Jira admin when using JSM, Jira and Confluence

#Article

Best Practices for optimizing the Incident Management Process for Project Managers when using JSM, Jira and Confluence

When navigating the complexities of incident management, leveraging the integrated capabilities of Jira Service Management (JSM), Jira, and Confluence can…
  • ITSM
  • Jira

#Customer Story

CNRS uses Elements Connect to automate complex assigning in Jira Service Management

At a glance The CNRS, Centre National de Recherche Scientifique, is the French national network of 1,200 public research laboratories.…
  • ITSM
  • Jira

#Customer Story

Bonduelle automated Jira Service Management and saved time with the help of Elements Copy & Sync

At a glance Bonduelle is a well known brand on the supermarket shelves, especially in the canned food aisle. But…
  • ITSM
  • Jira

#Customer Story

Olive Communications drives ITSM processes with Jira and Elements apps

At a glance Looking to implement an agile platform to provide quality support to over 150,000 global cloud communication users,…
  • Confluence
  • ITSM
  • Jira
An illustration representing Jira Knowledge Management, showing two characters exchanging information. The character on the left, a smiling woman with a speech bubble, represents sharing knowledge. The character on the right, a man with glasses and a question mark, signifies seeking or receiving knowledge. Between them is an open book with a lightbulb, symbolizing knowledge and insights being shared. Red arrows form a circular flow, indicating continuous knowledge exchange in a Jira knowledge management system.

#Article

ITIL best practices for Knowledge Management

Have you ever been faced to common customer support tickets that have already been solved but not documented? Or a…
  • Confluence
  • ITSM
  • Jira

#Article

Knowledge Management – Best Practices Guide

You probably know the age-old axiom: knowledge is power. This might be true, however, it comes with a few conditions.…
  • Agile & DevOps
  • Confluence
  • ITSM
  • Jira

#Article

How to use Jira Software & Confluence together

Your Scrum or Kanban board is set up, complete with Epics, User Stories, Tasks, and Bugs for the sprint. There’s…
  • ITSM
  • Jira

#Article

How to set up change management in Jira Service Management: workflow examples

Change Management is one of the four ITIL modules supported by Jira service projects. To implement it successfully, you need…
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