Resources
Our resources
- ITSM
- Jira
![](https://elements-apps.com/wp-content/uploads/2023/06/Bonduelle-Jira-Elements-Customer-Story.jpg)
#Customer Story
Bonduelle automated Jira Service Management and saved time with the help of Elements Copy & Sync
At a glance Bonduelle is a well known brand on the supermarket shelves, especially in the canned food aisle. But…
- ITSM
- Jira
![](https://elements-apps.com/wp-content/uploads/2023/06/Olive-Customer-Story.png)
#Customer Story
Olive Communications drives ITSM processes with Jira and Elements apps
At a glance Looking to implement an agile platform to provide quality support to over 150,000 global cloud communication users,…
- Confluence
- ITSM
- Jira
![An illustration representing Jira Knowledge Management, showing two characters exchanging information. The character on the left, a smiling woman with a speech bubble, represents sharing knowledge. The character on the right, a man with glasses and a question mark, signifies seeking or receiving knowledge. Between them is an open book with a lightbulb, symbolizing knowledge and insights being shared. Red arrows form a circular flow, indicating continuous knowledge exchange in a Jira knowledge management system.](https://elements-apps.com/wp-content/uploads/2022/12/ITIL_Knowledge_management-1200x900-1.png)
#Article
ITIL best practices for Knowledge Management
Have you ever been faced to common customer support tickets that have already been solved but not documented? Or a…
- Confluence
- ITSM
- Jira
![](https://elements-apps.com/wp-content/uploads/2022/10/Knowledge_management-1200x900-1.png)
#Article
Knowledge Management – Best Practices Guide
You probably know the age-old axiom: knowledge is power. This might be true, however, it comes with a few conditions.…
- Agile & DevOps
- Confluence
- ITSM
- Jira
![](https://elements-apps.com/wp-content/uploads/2022/04/Jira-software-and-confluece-header-1200x900-1.png)
#Article
How to use Jira Software & Confluence together
Your Scrum or Kanban board is set up, complete with Epics, User Stories, Tasks, and Bugs for the sprint. There’s…
- ITSM
- Jira
![](https://elements-apps.com/wp-content/uploads/2022/03/Worflow-1200x900-1.png)
#Article
How to set up change management in Jira Service Management: workflow examples
Change Management is one of the four ITIL modules supported by Jira service projects. To implement it successfully, you need…
- ITSM
- Jira
![](https://elements-apps.com/wp-content/uploads/2023/02/hero_change_approval-1200x900-1.png)
#Article
Change management in Jira: get approval from the right stakeholders
Are you looking for a way to monitor the change requests made by your stakeholders with Jira? Automate setting the…
- ITSM
- Jira
![](https://elements-apps.com/wp-content/uploads/2021/03/Guide-Clone-Move-Jira-1200x869-1.png)
#Article
Ultimate guide to clone and move Jira issues
There are lots of reasons you might need to clone and move a Jira issue: escalating a ticket from a…
- ITSM
- Jira
![](https://elements-apps.com/wp-content/uploads/2023/05/Connect-the-right-people-to-the-relevant-Salesforce-data-1200x869-1.jpg)
#Article
Connect the right people to the relevant Salesforce data – all within Jira
Delivering great customer service means creating personalized experiences, no matter where and how customers interact with your company. It is…