Resources
Our resources
- ITSM
- Jira
#Customer Story
Olive Communications drives ITSM processes with Jira and Elements apps
At a glance Looking to implement an agile platform to provide quality support to over 150,000 global cloud communication users,…
- Jira
#Use Case
Knowledge Base Articles #Elements Publish
Give a customized view of related issues to Jira users right inside the issue. Provide actionable context and save time…
- Jira
#Use Case
Incident Postmortems #Elements Publish
Give a customized view of related issues to Jira users right inside the issue. Provide actionable context and save time…
- Jira
#Use Case
HubSpot #Elements Connect
Give a customized view of related issues to Jira users right inside the issue. Provide actionable context and save time…
- Jira
#Use Case
Bulk Copy #Elements Copy & Sync
Give a customized view of related issues to Jira users right inside the issue. Provide actionable context and save time…
- Jira
#Use Case
Escalate issues #Elements Copy & Sync
Give a customized view of related issues to Jira users right inside the issue. Provide actionable context and save time…
- Jira
#Use Case
Issue in Epics #Elements Overview
Give a customized view of related issues to Jira users right inside the issue. Provide actionable context and save time…
- Confluence
- ITSM
- Jira
#Article
ITIL best practices for Knowledge Management
Have you ever been faced to common customer support tickets that have already been solved but not documented? Or a…
- Confluence
- ITSM
- Jira
#Article
Knowledge Management – Best Practices Guide
You probably know the age-old axiom: knowledge is power. This might be true, however, it comes with a few conditions.…