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Elements Connect x EasyBI use case

#Use Case

Generate comprehensive reports with Elements Connect x EazyBI

In IT Service Management, having a complete view of support data is critical for effective service delivery. Yet, many teams…
  • Jira

#Article

The ultimate guide to managing Jira custom fields effectively

Jira comes equipped with many useful standard fields, designed to capture essential business data. However, it also lets you add custom…
  • Inside Elements

#Article

Announcing our new leadership at Elements: Introducing our Co-CEOs, Julie d’Antin and Christophe Promé

At Elements, we’re no strangers to rapid change. For the past decade, we’ve grown and evolved in step with the…
  • ITSM
Customer satisfaction

#Article

IT service desk metrics: What to measure for effective IT service catalog management

Imagine walking into a restaurant with an impeccable menu but encountering slow service or incorrect orders. While the menu—the IT…
  • Jira

4 reasons why SLAs in Jira are not enough to measure satisfaction

Historically, IT Service Management (ITSM) has often claimed to be “customer-focused,” but in practice, it wasn’t quite there. These days,…
  • Copy & Sync
  • ITSM

#Article

How to sync Jira issues statuses across different projects or instances?

Managing Jira tickets across multiple projects or instances can quickly become a logistical challenge, especially when teams rely on shared…
  • ITSM
  • Jira
Copy Sync Jira instance remote

#Article

Clone, move, and sync Jira issues across Jira instances with ease

Optimize Jira workflows: clone, move, and sync issues across Jira instances Jira is an essential tool for many teams, offering…
  • Connect
  • ITSM
  • Jira

#Article

Streamline Azure Active Directory integration with Elements Connect

Automating Task Management in Jira with Elements Connect Cloud and Azure AD In IT Service Management (ITSM), having the right…
  • Copy & Sync
  • Jira
Synchronize Jira issues

#Article

How to sync Jira issues between JSM and Jira?

Synchronizing issues between Jira Service Management (JSM) and Jira projects can be a challenging task, especially when both teams rely…