Resources
Our resources
- ITSM
- Jira
#Use Case
Generate comprehensive reports with Elements Connect x EazyBI
In IT Service Management, having a complete view of support data is critical for effective service delivery. Yet, many teams…
- Jira
#Article
The ultimate guide to managing Jira custom fields effectively
Jira comes equipped with many useful standard fields, designed to capture essential business data. However, it also lets you add custom…
- Inside Elements
#Article
Announcing our new leadership at Elements: Introducing our Co-CEOs, Julie d’Antin and Christophe Promé
At Elements, we’re no strangers to rapid change. For the past decade, we’ve grown and evolved in step with the…
- ITSM
#Article
IT service desk metrics: What to measure for effective IT service catalog management
Imagine walking into a restaurant with an impeccable menu but encountering slow service or incorrect orders. While the menu—the IT…
- Jira
4 reasons why SLAs in Jira are not enough to measure satisfaction
Historically, IT Service Management (ITSM) has often claimed to be “customer-focused,” but in practice, it wasn’t quite there. These days,…
- Copy & Sync
- ITSM
#Article
How to sync Jira issues statuses across different projects or instances?
Managing Jira tickets across multiple projects or instances can quickly become a logistical challenge, especially when teams rely on shared…
- ITSM
- Jira
#Article
Clone, move, and sync Jira issues across Jira instances with ease
Optimize Jira workflows: clone, move, and sync issues across Jira instances Jira is an essential tool for many teams, offering…
- Connect
- ITSM
- Jira
#Article
Streamline Azure Active Directory integration with Elements Connect
Automating Task Management in Jira with Elements Connect Cloud and Azure AD In IT Service Management (ITSM), having the right…
- Copy & Sync
- Jira
#Article
How to sync Jira issues between JSM and Jira?
Synchronizing issues between Jira Service Management (JSM) and Jira projects can be a challenging task, especially when both teams rely…