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- Automotive
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- Overview
#Article
How to clone a Jira work item across instances without losing context: an automotive support story
TL;DR A truck driver reports a battery failure through a support portal. Behind the scenes, that request travels across two…
- Connect
- Copy & Sync
- Jira
- Pulse
#Article
Customer satisfaction in Jira: How to go beyond SLAs
TL;DR SLAs tell you whether a ticket was closed on time. They don’t tell you whether the customer got a…
- Connect
- Jira
#Article
Jira database: basics & limitations
TL;DR Jira’s internal database should never be modified directly. When teams need external data inside tickets (customer info, asset inventories,…
- Connect
- Copy & Sync
- Jira
#Article
Introducing app editions for Elements Connect and Elements Copy & Sync
We’re excited to announce that app editions are now available for both Elements Connect and Elements Copy & Sync on…
- Connect
- Jira
#Article
Elements Connect vs Assets
Elements Connect vs. Assets: store data or make it work in Jira? If you already know Elements Connect exists, chances…
- Connect
- Jira
#Article
Common challenges when connecting external data in Jira
TL;DR Connecting external data in Jira is rarely a simple plug-and-play task. The most common challenges are authentication, permission mismatches,…
- Connect
- Jira
#Article
New in Elements Connect for Jira Service Management: display external data in custom fields on request forms
Service teams running a Jira Service Management project often need to have data that has been accurately collected upon receipt: customer…
- Connect
- Jira
#Article
Understanding Jira Assets: use cases and limitations
Jira is great at tracking tasks, but what if your team needs to follow things? We’re talking about laptops, software…
- Connect
- ITSM
- Jira
#Customer Story
How a multinational utility company streamlined global demand management in Jira Cloud with Elements Connect
Migrating from Jira Server to Cloud is no small feat, especially when managing over 800 projects and 5,000+ users in…