NEW ! Elements Catalyst is here! Optimize your JSM service catalog with data-driven insights to enhance the customer experience. Try it now!.

Atlassian Apps
Our apps for Jira & Confluence

Elements Connect
Bring external data inside Jira issues
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Elements Copy & Sync
Clone, move, and sync issues for all your processes
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Elements Publish
Build Confluence pages with data from Jira
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Elements Overview
Display related issues in issue views or request portal
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Elements Pulse
Integrate Experience Level Agreements metrics (XLAs) and user insights
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Solution
Create knowledge base articles from JSM tickets
Jira and Confluence: why and how to use them together
- Testimonial from
  Dan Tombs
- Recipes are dead easy to make and the fact we can trigger using A4J or workflow post functions makes life easy.
- See app
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Resources
- ITIL best practices for Knowledge Management
- Have you ever been faced with common customer support tickets that have already been solved but not documented? ...
- Read the best practices
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