Resources
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- Automotive
- Connect
- Copy & Sync
- Jira
- Overview
#Article
How to clone a Jira work item across instances without losing context: an automotive support story
TL;DR A truck driver reports a battery failure through a support portal. Behind the scenes, that request travels across two…
- Connect
- Copy & Sync
- Jira
- Pulse
#Article
Customer satisfaction in Jira: How to go beyond SLAs
TL;DR SLAs tell you whether a ticket was closed on time. They don’t tell you whether the customer got a…
- Connect
- Jira
How Nebrija University reduced average ticket resolution time by 38% with Elements Connect
TL;DR The core problem: By default, Jira tickets show what someone is requesting but not who they are in your…
- Connect
- Jira
#Article
Jira database: basics & limitations
TL;DR Jira’s internal database should never be modified directly. When teams need external data inside tickets (customer info, asset inventories,…
- Connect
- Copy & Sync
- Jira
#Article
Introducing app editions for Elements Connect and Elements Copy & Sync
We’re excited to announce that app editions are now available for both Elements Connect and Elements Copy & Sync on…
- Connect
- Jira
#Article
Elements Connect vs Assets
Elements Connect vs. Assets: store data or make it work in Jira? If you already know Elements Connect exists, chances…
- Connect
- Jira
#Article
Common challenges when connecting external data in Jira
TL;DR Connecting external data in Jira is rarely a simple plug-and-play task. The most common challenges are authentication, permission mismatches,…
- Connect
- Jira
#Article
New in Elements Connect for Jira Service Management: display external data in custom fields on request forms
Service teams running a Jira Service Management project often need to have data that has been accurately collected upon receipt: customer…
- Connect
- Jira
#Article
Understanding Jira Assets: use cases and limitations
Jira is great at tracking tasks, but what if your team needs to follow things? We’re talking about laptops, software…