• Atlassian Apps

    Our apps for Jira & Confluence

    The logo of Elements Connect, featuring a stylized letter "C" within a circular design, with alternating red and dark blue geometric shapes, symbolizing connectivity and data integration.

    Elements Connect

    Bring external data inside Jira issues
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    The logo of Elements Copy & Sync, featuring four geometric shapes in dark blue and yellow, arranged in a circular pattern, symbolizing synchronization and data duplication.

    Elements Copy & Sync

    Escalate an issue across different jira instances
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    The Elements Publish logo, featuring a stylized blue document icon with dark blue and black accents, symbolizing publishing and content management.

    Elements Publish

    Build Confluence pages with data from Jira
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    The Elements Overview logo, featuring a circular design with dark purple and blue segments, symbolizing a custom display solution for related issues within Jira.

    Elements Overview

    Display related issues in issue views or request portal
    Read more
    Logo Elements Pulse

    Elements Pulse

    Integrate Experience Level Agreements metrics (XLAs) and user insights
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    Elements Catalyst

    Get a better clarity & control over your service catalog
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  • Solutions

    Our Solutions

    Experience Management for JSM

    User-first support: act on feedback, boost satisfaction
    Read more

    Cross-Team Collaboration

    Unify teams with workflows that scale support
    Read more

    B2B Customer Service Management

    Deliver fast, seamless B2B experiences in JSM
    Read more
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  • Resources

    • ITIL best practices for Knowledge Management

    • Have you ever been faced with common customer support tickets that have already been solved but not documented? ...

    • Read the best practices
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Resources

Our resources

  • ITSM
  • Jira

#Article

How to measure customer satisfaction in Jira with Elements Pulse

In the world of IT service management, understanding and improving user feedback is vital for long-term success. For teams using…
  • ITSM
  • Jira
SLA vs. XLA: Enhancing customer experience with Elements Pulse

#Article

SLA vs. XLA: Enhance customer experience in JSM with Elements Pulse

SLA vs XLA: Boost customer experience with Elements Pulse in JSM. In the modern service delivery landscape, businesses strive to…
  • ITSM
  • Jira

#Article

Introducing Data Residency: keep your data safe and compliant

What is data residency? In today’s world, where data security and privacy are top priorities, it’s essential to know where…
  • ITSM
  • Jira
Advantages of bulk cloning in Jira

#Article

How to bulk clone epics to fill a new project in Jira

Efficiently managing and migrating data within Jira can significantly improve productivity and project management. Bulk cloning epics to populate a…
  • ITSM
  • Jira

#Article

Enhancing pre-sales management: How to integrate your CRM to Jira Service Management

Effective pre-sales management is crucial for closing deals and maintaining customer satisfaction. Integrating your CRM system with Jira Service Management…
  • ITSM
  • Jira

#Article

How Elements Connect facilitates CRM integration with Jira Service Management (JSM)?

Elements Connect is a powerful app for Jira that enables seamless integration between your CRM and JSM. Here’s how Elements…
  • ITSM
  • Jira
Watermelon Effect in IT - Elements Pulse

#Article

Smashing the Watermelon Effect with Experience Metrics in Jira Service Management

Conversing with IT teams and employees often reveals a disconnect between perceived operational success and the true experiences of end-users.…
  • ITSM
  • Jira

#Article

Jira Automation and Jira Sync: Rules, Limits, and Work Items

Jira automation lets teams replace repetitive manual work with no-code rules made of three parts: a trigger, conditions, and actions.…
  • ITSM
  • Jira

#Article

Jira Project Templates: How to use them and what to do when they’re not enough

TL;DR Jira project templates are ready-made project configurations, work item types, workflows, fields, and board setup, that you choose when…
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