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Managing complex workflows in Jira often requires teams to address multiple layers of collaboration, cross-project alignment, and efficient task management.…

In IT Service Management, having a complete view of support data is critical for effective service delivery. Yet, many teams…

As businesses shift from traditional SLA (Service Level Agreement) models to Experience Level Agreements (XLA), the focus on customer experience…

We’re excited to announce our collaboration with Alex Ortiz! In his latest video, which you can find at the end…

Overcoming common challenges for Project Managers using Jira Jira, a powerful project management tool developed by Atlassian, has become a…

In the world of IT service management, understanding and improving user feedback is vital for long-term success. For teams using…

SLA vs XLA: Boost customer experience with Elements Pulse in JSM. In the modern service delivery landscape, businesses strive to…

What is data residency? In today’s world, where data security and privacy are top priorities, it’s essential to know where…

Efficiently managing and migrating data within Jira can significantly improve productivity and project management. Bulk cloning epics to populate a…