Resources
Our resources
- Copy & Sync
- ITSM
- Jira
#Article
How to escalate an issue in Jira from support to dev team
When a customer raises a ticket, your team jumps in to diagnose and resolve the problem. But sometimes, the request…
- Jira
#Article
Atlassian unveils its vision for an intelligent, unified Cloud platform at Team ’25 Europe
During the keynote of Team ’25 Europe, Atlassian co-founder Mike Cannon-Brookes laid out a bold vision for the company’s future:…
- Jira
Beyond SLA: Embracing Experience Level Agreements (XLAs) in JSM
XLA in Jira Service Management: Beyond SLA Success Your dashboards look great. Tickets are resolved on time, agents are hitting…
- Jira
Migrate your Elements apps to Cloud with confidence
With Atlassian announcing the end of support for Data Center in March 2029, organizations using Elements Connect, Elements Copy &…
- ITSM
- Jira
#Article
IT service catalog KPIs: How to prioritize improvements in Jira
An IT Service catalog is the storefront of IT: the place where employees come to request the tools, software, access,…
- Connect
- ITSM
- Jira
#Customer Story
How a multinational utility company streamlined global demand management in Jira Cloud with Elements Connect
Migrating from Jira Server to Cloud is no small feat, especially when managing over 800 projects and 5,000+ users in…
- Copy & Sync
- ITSM
- Jira
#Article
How to create a subtask in Jira: the step-by-step guide
Managing tasks efficiently is key to delivering successful projects in Jira. One powerful feature that helps break down work into…
- Copy & Sync
- ITSM
- Jira
#Article
How to bulk clone Jira issues
When managing large-scale projects in Jira, cloning issues one by one can be painfully inefficient. Whether you’re setting up recurring…
- ITSM
- Jira
#Article
A shared win: how our ITSM focus earned Atlassian recognition
In early 2024, we made a big call at Elements one that felt equal parts exciting and risky. We chose…