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- ITSM
- Jira
#Article
A shared win: how our ITSM focus earned Atlassian recognition
In early 2024, we made a big call at Elements one that felt equal parts exciting and risky. We chose…
- Copy & Sync
- ITSM
- Jira
#Article
Jira Automation vs. Elements Copy & Sync: What to choose?
Elements Copy & Sync vs. Jira Automation: Which one scales with you? When managing complex processes in Jira, automation is…
- Copy & Sync
- Jira
#Article
Jira issue sync: Copy comments to linked work items
TL;DR Jira issue sync for comments works in two ways: a native Jira Automation rule, or a Marketplace app such…
- ITSM
- Jira
#Article
How to create an IT service catalog in Jira Service Management
An IT service catalog is a key component of any IT service management (ITSM) strategy. It acts as a centralized…
- Copy & Sync
- ITSM
- Jira
#Article
How to copy attachments in Jira: a comprehensive guide
Introduction If you work with Jira regularly, you’ve probably faced the challenge of copying attachments from one issue to another.…
- ITSM
- Jira
#Article
Discover the IT service Catalog: The menu of enterprise services for organizational efficiency
IT Service Catalog: How to structure, optimize, and improve Service Management Imagine walking into a restaurant and being handed an…
- Copy & Sync
- Jira
#Article
How to create Jira linked issues: a step-by-step guide
Jira is a powerful tool for issue tracking and project management, widely used by software development teams, IT service desks,…
- ITSM
- Jira
#Article
IT service desk metrics: measure your IT service catalog performance
Imagine walking into a restaurant with an impeccable menu but encountering slow service or incorrect orders. While the menu—the IT…
- Jira
4 reasons why SLAs in Jira are not enough to measure satisfaction
Historically, IT Service Management (ITSM) has often claimed to be “customer-focused,” but in practice, it wasn’t quite there. These days,…