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#Article

ITIL best practices for Knowledge Management

Have you ever been faced to common customer support tickets that have already been solved but not documented? Or a…
  • Confluence
  • ITSM
  • Jira

#Article

Knowledge Management – Best Practices Guide

You probably know the age-old axiom: knowledge is power. This might be true, however, it comes with a few conditions.…
  • Agile & DevOps
  • Confluence
  • ITSM
  • Jira

#Article

Using Jira Software and Confluence together

Your scrum board is ready, filled with the Epics, User Stories, Tasks and Bugs that need to be worked on…
  • ITSM
  • Jira

#Article

How to set up change management in Jira Service Management: workflow examples

Change Management is one of the four ITIL modules supported by Jira service projects. To implement it successfully, you need…
  • ITSM
  • Jira

#Article

Change management in Jira: get approval from the right stakeholders

Are you looking for a way to monitor the change requests made by your stakeholders with Jira? Automate setting the…
  • Confluence
  • Jira

#Article

How to set up an effective Jira and Confluence integration

So your company is going agile too? Jira this, Confluence that? There’s no mystery about why so many companies are…
  • Confluence
  • Jira

#Article

8 ways to use Jira and Confluence together

Trello, Bitbucket, Opsgenie: you’re probably familiar with tools from the Atlassian suite, but today we’ll take a deeper look at…
  • Confluence
  • Jira

#Article

Jira and Confluence: why and how to use them together

Jira and Confluence have probably come across your radar if you’re looking to help your company move beyond an old…
  • Confluence
  • Jira

#Article

Navigating Atlassian Server end of life: tips from Elements

In 2020 Atlassian announced they are sunsetting their Server products to sharpen their focus as a Cloud-first company. While this…