Resources
Our resources
- ITSM
- Jira
#Use Case
Generate comprehensive reports with Elements Connect x EazyBI
In IT Service Management, having a complete view of support data is critical for effective service delivery. Yet, many teams…
- Jira
#Article
The ultimate guide to managing Jira custom fields effectively
Jira comes equipped with many useful standard fields, designed to capture essential business data. However, it also lets you add custom…
- Copy & Sync
- Jira
#Article
How to copy comments to linked issues in Jira
When working in Jira, keeping track of conversations, decisions, and updates across multiple issues can be a challenge—especially when dealing…
- ITSM
- Jira
#Article
How to create an IT service catalog in Jira Service Management
An IT service catalog is a key component of any IT service management (ITSM) strategy. It acts as a centralized…
- Copy & Sync
- ITSM
- Jira
#Article
How to copy attachments in Jira: a comprehensive guide
Introduction If you work with Jira regularly, you’ve probably faced the challenge of copying attachments from one issue to another.…
- ITSM
- Jira
#Article
Discover the IT service Catalog: The menu of enterprise services for organizational efficiency
IT Service Catalog: How to structure, optimize, and improve Service Management Imagine walking into a restaurant and being handed an…
- Copy & Sync
#Article
How to create Jira linked issues: a step-by-step guide
Jira is a powerful tool for issue tracking and project management, widely used by software development teams, IT service desks,…
- Inside Elements
#Article
Announcing our new leadership at Elements: Introducing our Co-CEOs, Julie d’Antin and Christophe Promé
At Elements, we’re no strangers to rapid change. For the past decade, we’ve grown and evolved in step with the…
- ITSM
- Jira
#Article
IT service desk metrics: measure your IT service catalog performance
Imagine walking into a restaurant with an impeccable menu but encountering slow service or incorrect orders. While the menu—the IT…