• Atlassian Apps

    Our apps for Jira & Confluence

    The logo of Elements Connect, featuring a stylized letter "C" within a circular design, with alternating red and dark blue geometric shapes, symbolizing connectivity and data integration.

    Elements Connect

    Bring external data inside Jira issues
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    The logo of Elements Copy & Sync, featuring four geometric shapes in dark blue and yellow, arranged in a circular pattern, symbolizing synchronization and data duplication.

    Elements Copy & Sync

    Escalate an issue across different jira instances
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    The Elements Publish logo, featuring a stylized blue document icon with dark blue and black accents, symbolizing publishing and content management.

    Elements Publish

    Build Confluence pages with data from Jira
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    The Elements Overview logo, featuring a circular design with dark purple and blue segments, symbolizing a custom display solution for related issues within Jira.

    Elements Overview

    Display related issues in issue views or request portal
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    Logo Elements Pulse

    Elements Pulse

    Integrate Experience Level Agreements metrics (XLAs) and user insights
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    Elements Catalyst

    Get a better clarity & control over your service catalog
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  • Solutions

    Our Solutions

    Experience Management for JSM

    User-first support: act on feedback, boost satisfaction
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    Cross-Team Collaboration

    Unify teams with workflows that scale support
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    B2B Customer Service Management

    Deliver fast, seamless B2B experiences in JSM
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Resources

Our resources

  • ITSM
  • Jira

#Article

Discover the IT service Catalog: The menu of enterprise services for organizational efficiency

IT Service Catalog: How to structure, optimize, and improve Service Management Imagine walking into a restaurant and being handed an…
  • Copy & Sync
  • Jira
Jira linked issues

#Article

How to create Jira linked issues: a step-by-step guide

Jira is a powerful tool for issue tracking and project management, widely used by software development teams, IT service desks,…
  • Inside Elements

#Article

Announcing our new leadership at Elements: Introducing our Co-CEOs, Julie d’Antin and Christophe Promé

At Elements, we’re no strangers to rapid change. For the past decade, we’ve grown and evolved in step with the…
  • ITSM
  • Jira
Customer satisfaction

#Article

IT service desk metrics: measure your IT service catalog performance

Imagine walking into a restaurant with an impeccable menu but encountering slow service or incorrect orders. While the menu—the IT…
  • Jira

4 reasons why SLAs in Jira are not enough to measure satisfaction

Historically, IT Service Management (ITSM) has often claimed to be “customer-focused,” but in practice, it wasn’t quite there. These days,…
  • Copy & Sync
  • ITSM

#Article

How to sync Jira issues statuses across different projects or instances?

Managing Jira tickets across multiple projects or instances can quickly become a logistical challenge, especially when teams rely on shared…
  • ITSM
  • Jira
Copy Sync Jira instance remote

#Article

Clone, move, and sync Jira issues across Jira instances with ease

Optimize Jira workflows: clone, move, and sync issues across Jira instances Jira is an essential tool for many teams, offering…
  • Connect
  • ITSM
  • Jira

#Article

Streamline Azure Active Directory integration with Elements Connect

Automating Task Management in Jira with Elements Connect Cloud and Azure AD In IT Service Management (ITSM), having the right…
  • Copy & Sync
  • Jira
Synchronize Jira issues

#Article

How to sync Jira issues between JSM and Jira?

Synchronizing issues between Jira Service Management (JSM) and Jira projects can be a challenging task, especially when both teams rely…
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