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- ITSM
- Jira
#Article
Common Jira Automation mistakes when copying & syncing issues
TL;DR The most common jira clone issue mistakes come from pushing native Jira automation past what it was designed to…
- ITSM
- Jira
#Article
Stop flying blind: Turn Jira Forms into actionable insights with Elements Catalyst
If you’re using Jira Service Management (JSM), you’ve likely embraced Jira Forms to simplify request intake and collect structured data.…
- Copy & Sync
- ITSM
- Jira
#Article
How to bulk clone in Jira: smarter ways to save time daily
TL;DR Jira has no native bulk clone feature. To bulk clone in Jira today, you combine its building blocks, the…
- Copy & Sync
- ITSM
- Jira
#Article
How to escalate an issue in Jira from support to dev team
When a customer raises a ticket, your team jumps in to diagnose and resolve the problem. But sometimes, the request…
- Jira
#Article
Atlassian unveils its vision for an intelligent, unified Cloud platform at Team ’25 Europe
During the keynote of Team ’25 Europe, Atlassian co-founder Mike Cannon-Brookes laid out a bold vision for the company’s future:…
- Jira
#Article
Beyond SLA: Embracing Experience Level Agreements (XLAs) in JSM
XLA in Jira Service Management: Beyond SLA Success Your dashboards look great. Tickets are resolved on time, agents are hitting…
- Jira
#Article
Migrate your Elements apps to Cloud with confidence
With Atlassian announcing the end of support for Data Center in March 2029, organizations using Elements Connect, Elements Copy &…
- ITSM
- Jira
#Article
IT service catalog KPIs: How to prioritize improvements in Jira
An IT Service catalog is the storefront of IT: the place where employees come to request the tools, software, access,…
- Connect
- ITSM
- Jira
#Customer Story
How a multinational utility company streamlined global demand management in Jira Cloud with Elements Connect
Migrating from Jira Server to Cloud is no small feat, especially when managing over 800 projects and 5,000+ users in…