🚀 NEW ! Elements Catalyst is here! Optimize your JSM service catalog with data-driven insights to enhance the customer experience. 👉 Try it now!.

A shared win: how our ITSM focus earned Atlassian recognition
In early 2024, we made a big call at Elements one that felt equal parts exciting and risky. We chose
Read more

Atlassian Apps
Our apps for Jira & Confluence

Elements Connect
Bring external data inside Jira issues
Read more

Elements Copy & Sync
Clone, move, and sync issues for all your processes
Read more

Elements Publish
Build Confluence pages with data from Jira
Read more

Elements Overview
Display related issues in issue views or request portal
Read more

Elements Pulse
Integrate Experience Level Agreements metrics (XLAs) and user insights
Read more

Elements Catalyst
Get a better clarity & control over your service catalog
Read more
Solution
Create knowledge base articles from JSM tickets
Jira and Confluence: why and how to use them together
- Testimonial from
  Dan Tombs
- Recipes are dead easy to make and the fact we can trigger using A4J or workflow post functions makes life easy.
- See app
Become a partner
Resources
- ITIL best practices for Knowledge Management
- Have you ever been faced with common customer support tickets that have already been solved but not documented? ...
- Read the best practices
About
- Who we are
- Careers
- Our Linkedin Newsletter
- Unlock the power of the Atlassian tools with Elemental: Your guide to success, designed for newbies.
- Subscribe to Elemental

Menu

Resources

Our resources

Copy & Sync
ITSM
Jira

Copy attachments in Jira

#Article

How to copy attachments in Jira: a comprehensive guide

Introduction If you work with Jira regularly, you’ve probably faced the challenge of copying attachments from one issue to another.…

ITSM
Jira

#Article

Discover the IT service Catalog: The menu of enterprise services for organizational efficiency

IT Service Catalog: How to structure, optimize, and improve Service Management Imagine walking into a restaurant and being handed an…

Copy & Sync

Jira linked issues

#Article

How to create Jira linked issues: a step-by-step guide

Jira is a powerful tool for issue tracking and project management, widely used by software development teams, IT service desks,…

Inside Elements

#Article

Announcing our new leadership at Elements: Introducing our Co-CEOs, Julie d’Antin and Christophe Promé

At Elements, we’re no strangers to rapid change. For the past decade, we’ve grown and evolved in step with the…

ITSM
Jira

Customer satisfaction

#Article

IT service desk metrics: measure your IT service catalog performance

Imagine walking into a restaurant with an impeccable menu but encountering slow service or incorrect orders. While the menu—the IT…

Jira

4 reasons why SLAs in Jira are not enough to measure satisfaction

Historically, IT Service Management (ITSM) has often claimed to be “customer-focused,” but in practice, it wasn’t quite there. These days,…

Copy & Sync
ITSM

#Article

How to sync Jira issues statuses across different projects or instances?

Managing Jira tickets across multiple projects or instances can quickly become a logistical challenge, especially when teams rely on shared…

ITSM
Jira

Copy Sync Jira instance remote

#Article

Clone, move, and sync Jira issues across Jira instances with ease

Optimize Jira workflows: clone, move, and sync issues across Jira instances Jira is an essential tool for many teams, offering…

Connect
ITSM
Jira

#Article

Streamline Azure Active Directory integration with Elements Connect

Automating Task Management in Jira with Elements Connect Cloud and Azure AD In IT Service Management (ITSM), having the right…

Home > Resources