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  • Confluence
  • ITSM
  • Jira
The picture shows how to clone issues in Jira

#Article

How to clone issues in Jira: Understanding the basics and navigating limitations

Cloning Jira issues: basics and limitations Jira, a widely used project management tool, offers a range of features designed to…
  • Confluence
  • ITSM
  • Jira
two people from each sides of a book sharing knowledge to help teams collaborate

#Article

IT Teams: How to use Confluence and Jira together in Knowledge Management?

Leveraging Jira and Confluence for knowledge management: A guide for IT teams Atlassian’s Jira and Confluence are two tools that,…
  • Confluence
  • ITSM
  • Jira
The picture shows a puzzle with Confluence and Jira to show how they work in tandem

#Article

How to use Confluence and Jira together for efficiency in project management

In the bustling world of project management, the harmony between tools can often be the most important element for success.…
  • Confluence
  • ITSM
  • Jira
Best Practices for optimizing the Incident Management Process for Project Managers and Jira admin when using JSM, Jira and Confluence

#Article

Best Practices for optimizing the Incident Management Process for Project Managers when using JSM, Jira and Confluence

When navigating the complexities of incident management, leveraging the integrated capabilities of Jira Service Management (JSM), Jira, and Confluence can…
  • Confluence
  • ITSM
  • Jira
An illustration representing Jira Knowledge Management, showing two characters exchanging information. The character on the left, a smiling woman with a speech bubble, represents sharing knowledge. The character on the right, a man with glasses and a question mark, signifies seeking or receiving knowledge. Between them is an open book with a lightbulb, symbolizing knowledge and insights being shared. Red arrows form a circular flow, indicating continuous knowledge exchange in a Jira knowledge management system.

#Article

ITIL best practices for Knowledge Management

Have you ever been faced to common customer support tickets that have already been solved but not documented? Or a…
  • Confluence
  • ITSM
  • Jira

#Article

Knowledge Management – Best Practices Guide

You probably know the age-old axiom: knowledge is power. This might be true, however, it comes with a few conditions.…
  • Agile & DevOps
  • Confluence
  • ITSM
  • Jira

#Article

How to use Jira Software & Confluence together

Your Scrum or Kanban board is set up, complete with Epics, User Stories, Tasks, and Bugs for the sprint. There’s…
  • ITSM
  • Jira

#Article

How to set up change management in Jira Service Management: workflow examples

Change Management is one of the four ITIL modules supported by Jira service projects. To implement it successfully, you need…
  • ITSM
  • Jira

#Article

Change management in Jira: get approval from the right stakeholders

Are you looking for a way to monitor the change requests made by your stakeholders with Jira? Automate setting the…
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