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  • Work Management

#Customer Story

Behaviour Interactive uses Elements Connect for a seamless HR management process

At a glance Behaviour Interactive is a Canadian video game production studio, and they began using Jira to manage their…
  • ITSM
  • Jira

#Customer Story

Olive Communications drives ITSM processes with Jira and Elements apps

At a glance Looking to implement an agile platform to provide quality support to over 150,000 global cloud communication users,…
  • Jira

#Use Case

Knowledge Base Articles #Elements Publish

Give a customized view of related issues to Jira users right inside the issue. Provide actionable context and save time…
  • Jira

#Use Case

Incident Postmortems #Elements Publish

Give a customized view of related issues to Jira users right inside the issue. Provide actionable context and save time…
  • Jira

#Use Case

HubSpot #Elements Connect

Give a customized view of related issues to Jira users right inside the issue. Provide actionable context and save time…
  • Jira

#Use Case

Bulk Copy #Elements Copy & Sync

Give a customized view of related issues to Jira users right inside the issue. Provide actionable context and save time…
  • Jira

#Use Case

Escalate issues #Elements Copy & Sync

Give a customized view of related issues to Jira users right inside the issue. Provide actionable context and save time…
  • Jira

#Use Case

Issue in Epics #Elements Overview

Give a customized view of related issues to Jira users right inside the issue. Provide actionable context and save time…
  • Confluence
  • ITSM
  • Jira
An illustration representing Jira Knowledge Management, showing two characters exchanging information. The character on the left, a smiling woman with a speech bubble, represents sharing knowledge. The character on the right, a man with glasses and a question mark, signifies seeking or receiving knowledge. Between them is an open book with a lightbulb, symbolizing knowledge and insights being shared. Red arrows form a circular flow, indicating continuous knowledge exchange in a Jira knowledge management system.

#Article

ITIL best practices for Knowledge Management

Have you ever been faced to common customer support tickets that have already been solved but not documented? Or a…