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#Article

The ultimate guide to managing Jira custom fields effectively

Jira comes equipped with many useful standard fields, designed to capture essential business data. However, it also lets you add custom…
  • ITSM
graphic illustrates synchronization between two Jira instances: Jira Service Management on the left and Jira Software on the right. The documents labeled "CS-1" (for Jira Service Management) and "CS-2 - Sync" (for Jira Software) are connected by a two-way sync symbol in the middle, symbolizing real-time data integration or synchronization between the two platforms. Both documents feature similar color-coded lines, representing content that is synced across the systems. The background is dark, highlighting the bright colors and animation of the syncing process.

#Article

How to sync Jira issues to improve project management processes?

How to sync Jira issues to streamline your project management processes When managing projects in Jira, one of the most…
  • ITSM
  • Jira
Illustration showing experience level agreement (XLA) metrics with performance charts, customer satisfaction ratings, and issue tracking to enhance IT services and user experience.

#Article

Avoid common XLA mistakes to elevate your ITSM

As businesses shift from traditional SLA (Service Level Agreement) models to Experience Level Agreements (XLA), the focus on customer experience…
  • ITSM
  • Jira
Elements Pulse header blog Alex Ortiz

#Article

Enhance Customer Satisfaction in Jira with Elements Pulse

We’re excited to announce our collaboration with Alex Ortiz! In his latest video, which you can find at the end…
  • ITSM
  • Jira
Illustration shows the main challenges project managers face when using Jira, while conveying a sense of solution and efficient management. The image is engaging and informative, immediately grabbing the reader's attention and helping them to understand the content of the article.

#Article

How to use Jira for Project Management – Challenges & Solutions

Overcoming common challenges for Project Managers using Jira Jira, a powerful project management tool developed by Atlassian, has become a…
  • ITSM
  • Jira

#Article

How to measure customer satisfaction in Jira with Elements Pulse

In the world of IT service management, understanding and improving user feedback is vital for long-term success. For teams using…
  • ITSM
  • Jira
SLA vs. XLA: Enhancing customer experience with Elements Pulse

#Article

SLA vs. XLA: Enhance customer experience in JSM with Elements Pulse

SLA vs XLA: Boost customer experience with Elements Pulse in JSM. In the modern service delivery landscape, businesses strive to…
  • ITSM
  • Jira

#Article

Introducing Data Residency: keep your data safe and compliant

What is data residency? In today’s world, where data security and privacy are top priorities, it’s essential to know where…
  • ITSM
  • Jira
Advantages of bulk cloning in Jira

#Article

How to bulk copy epics to fill a new project in Jira

Efficiently managing and migrating data within Jira can significantly improve productivity and project management. Bulk cloning epics to populate a…
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