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Our resources
- Copy & Sync
- ITSM
- Jira
#Article
How to escalate an issue in Jira from support to dev team
When a customer raises a ticket, your team jumps in to diagnose and resolve the problem. But sometimes, the request…
- Jira
#Article
Atlassian unveils its vision for an intelligent, unified Cloud platform at Team ’25 Europe
During the keynote of Team ’25 Europe, Atlassian co-founder Mike Cannon-Brookes laid out a bold vision for the company’s future:…
- Jira
#Article
Beyond SLA: Embracing Experience Level Agreements (XLAs) in JSM
XLA in Jira Service Management: Beyond SLA Success Your dashboards look great. Tickets are resolved on time, agents are hitting…
- Jira
#Article
Migrate your Elements apps to Cloud with confidence
With Atlassian announcing the end of support for Data Center in March 2029, organizations using Elements Connect, Elements Copy &…
- ITSM
- Jira
#Article
IT service catalog KPIs: How to prioritize improvements in Jira
An IT Service catalog is the storefront of IT: the place where employees come to request the tools, software, access,…
- Copy & Sync
- ITSM
- Jira
#Article
How to create a subtask in Jira: the step-by-step guide
Managing tasks efficiently is key to delivering successful projects in Jira. One powerful feature that helps break down work into…
- Copy & Sync
- ITSM
- Jira
#Article
How to bulk clone Jira issues
When managing large-scale projects in Jira, cloning issues one by one can be painfully inefficient. Whether you’re setting up recurring…
- ITSM
- Jira
#Article
A shared win: how our ITSM focus earned Atlassian recognition
In early 2024, we made a big call at Elements one that felt equal parts exciting and risky. We chose…
- Copy & Sync
- ITSM
- Jira
#Article
Jira Automation vs. Elements Copy & Sync: What to choose?
Elements Copy & Sync vs. Jira Automation: Which one scales with you? When managing complex processes in Jira, automation is…