• Atlassian Apps

    Our apps for Jira & Confluence

    The logo of Elements Connect, featuring a stylized letter "C" within a circular design, with alternating red and dark blue geometric shapes, symbolizing connectivity and data integration.

    Elements Connect

    Bring external data inside Jira issues
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    The logo of Elements Copy & Sync, featuring four geometric shapes in dark blue and yellow, arranged in a circular pattern, symbolizing synchronization and data duplication.

    Elements Copy & Sync

    Escalate an issue across different jira instances
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    The Elements Publish logo, featuring a stylized blue document icon with dark blue and black accents, symbolizing publishing and content management.

    Elements Publish

    Build Confluence pages with data from Jira
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    The Elements Overview logo, featuring a circular design with dark purple and blue segments, symbolizing a custom display solution for related issues within Jira.

    Elements Overview

    Display related issues in issue views or request portal
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    Logo Elements Pulse

    Elements Pulse

    Integrate Experience Level Agreements metrics (XLAs) and user insights
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    Elements Catalyst

    Get a better clarity & control over your service catalog
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  • Solutions

    Our Solutions

    Experience Management for JSM

    User-first support: act on feedback, boost satisfaction
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    Cross-Team Collaboration

    Unify teams with workflows that scale support
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    B2B Customer Service Management

    Deliver fast, seamless B2B experiences in JSM
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Resources

Our resources

  • Copy & Sync
cloning errors on elements copy & sync

#Article

Troubleshooting cloning failures in Elements Copy & Sync: How to fix and avoid common pitfalls

Cloning issues in Jira is an essential part of many teams’ workflows, whether to reuse ticket templates, escalate incidents, or…
  • Connect
  • Jira
Assets Jira service management

#Article

Understanding Jira Assets: use cases and limitations

Jira is great at tracking tasks, but what if your team needs to follow things? We’re talking about laptops, software…
  • Copy & Sync
  • ITSM
  • Jira
clone jira ticket on demand or automatically

#Article

How to clone a Jira ticket automatically or on demand with Elements Copy & Sync

TL;DR Cloning a Jira ticket in Jira can be done in three ways: manually from the issue view, automatically through…
  • ITSM
  • Jira
Discover common Jira automation mistakes when copying & syncing issues and learn how to avoid loops and maintenance headaches with smarter solutions.

#Article

Common Jira Automation mistakes when copying & syncing issues

Jira administrators often consider automation the key to streamlining repetitive tasks and complex workflows such as cloning tickets, synchronizing projects,…
  • ITSM
  • Jira
forms elements catalyst

#Article

Stop flying blind: Turn Jira Forms into actionable insights with Elements Catalyst

If you’re using Jira Service Management (JSM), you’ve likely embraced Jira Forms to simplify request intake and collect structured data.…
  • Copy & Sync
  • ITSM
  • Jira

#Article

How to bulk clone in Jira: smarter ways to save time daily

You deal with big backlogs, repeat projects, and sprints that look the same. Each time, you end up creating the…
  • Copy & Sync
  • ITSM
  • Jira
escalate a jira issue

#Article

How to escalate an issue in Jira from support to dev team

When a customer raises a ticket, your team jumps in to diagnose and resolve the problem. But sometimes, the request…
  • Jira

#Article

Atlassian unveils its vision for an intelligent, unified Cloud platform at Team ’25 Europe

During the keynote of Team ’25 Europe, Atlassian co-founder Mike Cannon-Brookes laid out a bold vision for the company’s future:…
  • Jira
SLAs success versus user satisfaction infographic.

#Article

Beyond SLA: Embracing Experience Level Agreements (XLAs) in JSM

XLA in Jira Service Management: Beyond SLA Success Your dashboards look great. Tickets are resolved on time, agents are hitting…
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