• Atlassian Apps

    Our apps for Jira & Confluence

    The logo of Elements Connect, featuring a stylized letter "C" within a circular design, with alternating red and dark blue geometric shapes, symbolizing connectivity and data integration.

    Elements Connect

    Bring external data inside Jira issues
    Read more
    The logo of Elements Copy & Sync, featuring four geometric shapes in dark blue and yellow, arranged in a circular pattern, symbolizing synchronization and data duplication.

    Elements Copy & Sync

    Escalate an issue across different jira instances
    Read more
    The Elements Publish logo, featuring a stylized blue document icon with dark blue and black accents, symbolizing publishing and content management.

    Elements Publish

    Build Confluence pages with data from Jira
    Read more
    The Elements Overview logo, featuring a circular design with dark purple and blue segments, symbolizing a custom display solution for related issues within Jira.

    Elements Overview

    Display related issues in issue views or request portal
    Read more
    Logo Elements Pulse

    Elements Pulse

    Integrate Experience Level Agreements metrics (XLAs) and user insights
    Read more

    Elements Catalyst

    Get a better clarity & control over your service catalog
    Read more
  • Solutions

    Our Solutions

    Experience Management for JSM

    User-first support: act on feedback, boost satisfaction
    Read more

    Cross-Team Collaboration

    Unify teams with workflows that scale support
    Read more

    B2B Customer Service Management

    Deliver fast, seamless B2B experiences in JSM
    Read more
  • Become a partner
  • Resources

    • ITIL best practices for Knowledge Management

    • Have you ever been faced with common customer support tickets that have already been solved but not documented? ...

    • Read the best practices
  • About

    • Our Linkedin Newsletter

    • Unlock the power of the Atlassian tools with Elemental: Your guide to success, designed for newbies.

    • Subscribe to Elemental
Menu
Resources

Our resources

  • Connect
  • Copy & Sync
  • Jira
  • Pulse

#Article

Customer satisfaction in Jira: How to go beyond SLAs

TL;DR SLAs tell you whether a ticket was closed on time. They don’t tell you whether the customer got a…
Home > Jira > Pulse