Knowledge Base Articles #Elements Publish
Use case benefits
Use support agents’ comments to create pre-filled knowledge base articles
Display Jira comments in Confluence
Create knowledge base articles or FAQs that include detailed instructions from a support agent by inserting the ‘last comment’ variable onto your template. Embedding Jira comments onto new Confluence pages with Elements Publish will help you quickly build out an entire library of how-to’s and FAQs.
Use a Confluence blueprint or design a custom article layout
Insert the key data from your JSM request, like the last comment, into standard Confluence templates like the How To and the Troubleshooting templates Or a custom template your team created. You can also design your article layout directly in Elements Publish. Blueprint or custom layout: your new knowledge base articles can look great.
Control how you trigger article publication
Depending on the process that works for your team, you can let agents choose when they create a new knowledge base article, or set it and forget it so there’s no extra step for agents. Elements Publish recipes can be triggered manually, as a post-function on a transition, or by any of the triggers in Automation for Jira thanks to our public REST API.
Create knowledge base articles or FAQs that include detailed instructions from a support agent by inserting the ‘last comment’ variable onto your template. Embedding Jira comments onto new Confluence pages with Elements Publish will help you quickly build out an entire library of how-to’s and FAQs.
Insert the key data from your JSM request, like the last comment, into standard Confluence templates like the How To and the Troubleshooting templates Or a custom template your team created. You can also design your article layout directly in Elements Publish. Blueprint or custom layout: your new knowledge base articles can look great.
Depending on the process that works for your team, you can let agents choose when they create a new knowledge base article, or set it and forget it so there’s no extra step for agents. Elements Publish recipes can be triggered manually, as a post-function on a transition, or by any of the triggers in Automation for Jira thanks to our public REST API.
Tutorial
Copy Jira comments to Confluence pages
As a Jira administrator, you want to make relevant information from a Jira issue, including what is in comments, available on a Confluence page. Jira comments can be inserted into the body of a Confluence page, making the information searchable for Confluence users.
Have questions about publishing Jira comments to Confluence?
FAQ
Can I choose which comments are published?
You can choose between all comments, first comment, or last comment.
