Integrate Jira and Azure AD to automatically triage requests by location

At a glance

Streamline your support processes by integrating Jira and Azure AD to automatically triage requests into location-based queues. By fetching user details from Azure AD, you’ll provide more information in each request without asking reporters to fill out more fields. Go further and customize the display of the connected items just for agents so issues on your support portal remain clear and uncluttered.

Apps used



Platform

Integrate Azure AD with Jira and fetch key reporter details

Elements Connect allows you to easily integrate Jira Service Management to Microsoft Azure AD and fetch data automatically from your user directory to display it in your tickets. With this solution, you can get advanced data on the reporter of a ticket, automatically based on his/her user connection ID, such as office location, department, or contact details.

Integrate Azure AD with Jira and fetch key reporter details with Elements Connect

Automatically triage request to location-based queues

Elements Connect mirror fields can be used in filters for queues, so it’s easy to triage requests based on the office location of a reporter. As soon as a request is created, it will automatically be added to the right queue so your IT team never loses sight of it.

Automatically triage request to location-based queues with Elements Connect and Azure

Customize where and how you display Active Directory information

Make sure the information you add to the issue remains clear and pertinent. Connected items can be displayed just for agents, and hidden from the reporter to avoid polluting the issue view. To organize and clearly display multiple details from Azure AD, take advantage of all the template possibilities with Apache FreeMarker.

Ready to integrate Azure AD data into your JSM processes? Follow the Elements Connect tutorial to organize your issues into location based queues.

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