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ITIL best practices for Knowledge Management

Have you ever been faced to common customer support tickets that have already been solved but not documented? Or a…
  • Confluence
  • ITSM
  • Jira

#Article

Knowledge Management – Best Practices Guide

You probably know the age-old axiom: knowledge is power. This might be true, however, it comes with a few conditions.…
  • Agile & DevOps
  • Confluence
  • ITSM
  • Jira

#Article

Using Jira Software and Confluence together

Your scrum board is ready, filled with the Epics, User Stories, Tasks and Bugs that need to be worked on…
  • ITSM
  • Jira

#Article

How to set up change management in Jira Service Management: workflow examples

Change Management is one of the four ITIL modules supported by Jira service projects. To implement it successfully, you need…
  • ITSM
  • Jira

#Article

Change management in Jira: get approval from the right stakeholders

Are you looking for a way to monitor the change requests made by your stakeholders with Jira? Automate setting the…
  • ITSM
  • Jira

#Article

Ultimate guide to clone and move Jira issues

There are lots of reasons you might need to clone and move a Jira issue: escalating a ticket from a…
  • ITSM
  • Jira

#Article

Connect the right people to the relevant Salesforce data – all within Jira

Delivering great customer service means creating personalized experiences, no matter where and how customers interact with your company. It is…
  • ITSM
  • Jira

#Article

3 real-life use cases on how to get external data into Jira

Jira is a powerful tool: it is great for planning, tracking, and managing projects. But sometimes it doesn’t allow you to…