HubSpot #Elements Connect
Use case benefits
Build a customer support experience that delights
Simplify issue creation for JSM customers
Jira Service Management customers shouldn’t have to manually fill in endless forms to submit a request to your support. Elements Connect fields can auto-populate drop down fields with options coming straight from your HubSpot CRM. Customers then only have to select the relevant options, write a description of their problem, and the support team will take care of the rest.
Give your Jira Service Desk agents the insights to understand clients’ requests
Resolve issues faster by displaying customer data from HubSpot inside Jira Service Management. Using Elements Connect, you can give support agents a complete view of the customer context so they provide fast, accurate answers to clients’ issues.
Leverage HubSpot data to prioritize issues and create queues
Help your support team prioritize requests based on customer data that can be related to the account, the assets… or any HubSpot object. The support manager can create queues in Jira Service Management based on data from HubSport, or even set the SLA based on the value of the contact.
Jira Service Management customers shouldn’t have to manually fill in endless forms to submit a request to your support. Elements Connect fields can auto-populate drop down fields with options coming straight from your HubSpot CRM. Customers then only have to select the relevant options, write a description of their problem, and the support team will take care of the rest.
Resolve issues faster by displaying customer data from HubSpot inside Jira Service Management. Using Elements Connect, you can give support agents a complete view of the customer context so they provide fast, accurate answers to clients’ issues.
Help your support team prioritize requests based on customer data that can be related to the account, the assets… or any HubSpot object. The support manager can create queues in Jira Service Management based on data from HubSport, or even set the SLA based on the value of the contact.
Tutorial
Query the HubSpot REST API and enrich the information in Jira issues
Learn how to add HubSpot as an Elements Connect datasource to populate a select list with customer stored in the CRM tool. It’s ideal to provide support or pre-sales teams with customer information stored in HubSpot, such as contact details, associated deals, etc.
