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Bring external data inside Jira issues

Elements Connect

Streamline your processes in Jira with the help of external data


Connect Jira to external data sources like a CRM, Active Directory, or a CMDB and improve the quality and amount of data in issues. Elements Connect is the all-in-one connector that enables you plug Jira into your data stack, whether it’s a remote service available by REST API or a local SQL database.
Customers

2,957 installs
in 62 countries

Customer Testimonial

Massive reduction in manual processes

We have seen a noticeable increase in the amount of data which is contained within a ticket, and the ease of access to that information. It has optimized the way we work as a business, which is great.
Andy Jane
CTO Olive Communications
Blog

Change management in Jira: get approval from the right stakeholders

Benefits

Discover how Elements Connect can help your team

Fetch data from external data sources

Query data from external data sources and display up-to-date information in Jira issues. You can connect Jira to your CRM, your Asset Manager or cloud based tool with a REST API, and stop manually entering information in Jira you already have stored in other systems.

Set-up dependencies and cascading lists

Display only relevant information by configuring dependencies between your connected items or based on the issue context. It works perfectly with cascading select lists to organize the options and guide Jira users to make the right selection.

Customize how data is displayed in Jira

Elements Connect lets you customize the display of your connected items with native AUI components and HTML – so your data always makes sense to your users. Choose from read-only or auto-complete select lists and display multiple items’ values in attractive tables or bullet lists.
Query data from external data sources and display up-to-date information in Jira issues. You can connect Jira to your CRM, your Asset Manager or cloud based tool with a REST API, and stop manually entering information in Jira you already have stored in other systems.
Display only relevant information by configuring dependencies between your connected items or based on the issue context. It works perfectly with cascading select lists to organize the options and guide Jira users to make the right selection.
Elements Connect lets you customize the display of your connected items with native AUI components and HTML – so your data always makes sense to your users. Choose from read-only or auto-complete select lists and display multiple items’ values in attractive tables or bullet lists.
Use Case

Enrich support tickets with HubSpot data

Using Elements Connect in tandem with Jira, you can build a customer support experience that delights customers and saves time for your Jira Service Management agents.
Use Case

Connect Jira to your CMDB

Display information about an asset directly from your CMDB instead of asking the reporter to fill in more fields.
Use Case

Integrate Jira and Azure AD to automatically triage requests

Integrate Jira and Azure AD to provide more information about the reporter and streamline your processes.

Need to know if your use case is possible?

Tutorial

Query your Jira Cloud REST API to set up a fast asset management solution

Use Jira projects as asset repositories and leverage the power of Elements Connect to query asset information and display it in an incident form to enrich ticket context for service desk agents.

Over 3,000 delighted clients in
62 different countries

FAQ

Can I get data from a cloud service that has a REST API?

Yes, Elements Connect is compatible with many cloud based CRMs, active directories, CMDBs and more like HubSpot, Azure AD, Okta, Airtable, Google Drive, and Salesforce. To know if your datasource is compatible, check the authentication mode required. Elements Connect supports:
– No auth 
– Basic auth
– API Key, either set through a URL param or a HTTP header
– OAuth2 (client credentials and authorization code grant types)
Read more about configuring REST API datasources on our documentation.

Can I connect to an SQL database like Oracle?

Yes, Elements Connect supports all of the following SQL databases:
– Microsoft Azure SQL Database
– Microsoft SQL Server
– MySQL
– Oracle Database  (Service identification)
– PostgreSQL
Read more about configuring database datasources on our documentation.

Are there limitations on the data I can fetch from my datasource?

To guarantee premium service to all of our customers, we have set a few limits on the maximum number of datasources, the query execution duration, etc. For example, a connected item can currently return up to 1,000 values. If you need more than that, please contact us as we’d be happy to learn more about your use case to see what we can do.

Where can I get help on migrating to Cloud with Elements Connect?

See our Elements Connect Migration Hub. If you need help or have questions, don’t hesitate to contact our support team or to book a call with the Product Manager.

How many levels of cascading select lists can I create with Elements Connect?

You can create as many levels of cascading fields as you like! If you think you might have gotten carried away and impacted the user experience, you can reduce the number of cascading fields by configuring dependencies on the user or issue context. Learn more about how to set dependencies between connected items.

What kind of security does Elements provide for Connect? Do you offer end to end encrypted security?

Security is a priority at Elements. That’s why Elements Connect is Cloud Fortified, which means we participate in Atlassian’s bug bounty, ensure performance at scale by automated infrastructure deployment and load testing, and respond within 1 day (24 hours) to critical customer support issues, 5 days a week. Cloud Fortified is the highest level of security recognized by Atlassian for Marketplace Partners. For more information, see our privacy policy on our documentation.

Get started with Elements Connect today