Introduction
In the world of IT operations and project management, every minute counts, especially for a large-scale enterprise like Nortera Foods. As a leading North American producer of canned and frozen vegetables, Nortera manages complex operations involving multiple departments and facilities. To maintain productivity and service quality, the company relies heavily on Jira to track and manage internal requests and issues. But transferring Jira tickets between various projects and departments introduced a major inefficiency: repetitive, manual work that slowed progress and created friction.
That’s where Elements Copy & Sync for Jira comes in. By integrating the app into their workflows, Nortera streamlined cross-project collaboration, reduced administrative workload, and brought automation to routine processes like onboarding. In this article, discover how the company used the app to clone Jira tickets efficiently and enhance day-to-day operations.
What is Elements Copy & Sync?
It’s a Jira app designed to automate and streamline the way issues are copied and synchronized across projects or even across instances. It allows users to define “recipes” that control when and how to clone Jira tickets, which fields should be updated, and whether attachments, comments, and other elements should stay in sync. Whether used for escalating issues, coordinating between departments, or managing recurring processes, the app eliminates the need for repetitive manual work.
A major recent enhancement is the cross-instance feature, which enables users to clone Jira tickets across separate Jira instances , even between different Jira Cloud sites. This is especially valuable for companies like Nortera that may work across distributed teams or with external partners. It ensures consistent ticket context and visibility, even across organizational boundaries.
Read more about cross-instance copy and sync in Jira
1. Initial challenges: managing manual ticket transfers across projects
Before adopting Elements Copy & Sync, Nortera faced several challenges with ticket management. Their main issue was the manual transfer of tickets from the IT project to other departments. Certain tickets, especially those involving multi-step onboarding or access requests needed attention from specific groups, and manually creating each new ticket required a significant amount of time. This tedious, repetitive process consumed valuable resources, limiting the IT department’s capacity to address priority issues.
The impact of this manual process was clear: it was time-consuming and repetitive, reducing productivity and delaying ticket processing times. Nortera also faced risks of inconsistently documented issues, which made collaboration more difficult. Faced with a critical need for automation and simplification, the company needed a way to clone Jira tickets automatically and accurately.
2. Why choose Elements Copy & Sync? A solution recommended by experts
Nortera discovered the app through their consulting firm, which helped them implement Jira Server five years ago. Since then, this tool has become central to their Jira instance. Their decision to adopt Elements Copy & Sync was driven by the app’s standout features, which enabled them not only to clone Jira tickets but also to modify fields, synchronize attachments and comments, and manage complex workflows with ease.
The flexibility to trigger “recipes” either manually or automatically made it possible to configure use cases without needing custom scripts or third-party tools. The app’s user-friendly design also made it accessible to non-technical users managing process-heavy projects. Many users at Nortera now rely on the app daily to manage issues that span across teams and departments.
3. Use case: enhancing employee onboarding through automation
One of Nortera’s most notable use cases involves the employee onboarding process. When a new employee joins, they often require various levels of access and permissions, which necessitates creating multiple tickets across different projects.
With Elements Copy & Sync, Nortera automated this workflow by configuring recipes that clone Jira tickets based on selected fields in the Jira portal form. Each ticket is automatically routed to the appropriate project and pre-filled with the right context. This ensures no steps are missed and dramatically reduces time spent on administrative tasks.
This automation has saved Nortera a significant amount of time, eliminating repetitive manual work. The result? A notable reduction in ticket processing time and a more responsive service experience overall for both requestors and users managing onboarding behind the scenes.
Read about Jira clone issues for employee onboarding
4. Measurable results and a strong return on investment
Since adopting Elements Copy & Sync in 2019 with Jira Server, and later migrating to Jira Cloud, the tool has become a core component of Nortera’s ticket management system. The benefits extend beyond the IT department: other departments, such as HR and administrative services, now use the tool to manage internal requests and issues.
By enabling the organization to clone Jira tickets and route them between departments effortlessly, Nortera has improved internal communication and cut down on delays. The speed of ticket transfer and processing has not only improved each department’s efficiency but also boosted employee satisfaction thanks to the seamless workflow.
5. An enhanced user experience and exemplary customer service
From initial setup to daily use, Nortera’s experience with the app has been extremely positive. New features added over time have addressed the company’s evolving needs, further enhancing the tool’s utility. For Nortera, Elements Copy & Sync is more than just an app; it’s an essential partner in their daily operations.
They also emphasize the excellent assistance provided by Elements Apps. Whenever issues arose, the team was responsive, knowledgeable, and attentive. This availability and professionalism allowed Nortera to quickly and efficiently resolve any problems, contributing to a smooth and effective user experience.
Conclusion: Elements Copy & Sync, a strategic choice for any Jira-driven company
For Nortera, adopting Elements Copy & Sync was a wise, strategic choice that continues to deliver results. By automating ticket transfer processes and offering a flexible, scalable solution, Elements Copy & Sync has transformed the way the company manages tickets. The ability to clone Jira tickets between projects and even across Jira Cloud instances has helped eliminate friction in complex workflows.
Nortera encourages any company looking to streamline processes in Jira to explore this app. With Elements Copy & Sync, repetitive manual tasks are no longer a bottleneck paving the way for faster, more efficient project management.
If you want to know more on how to clone issues and projects from one Jira Cloud instance to another 👉 clone jira instance