Elements Connect
- #Jira
Elements Connect
Streamline your processes in Jira with the help of external data
Connect Jira to external data sources like a CRM, Active Directory, or a CMDB and improve the quality and amount of data in issues. Elements Connect is the all-in-one connector that enables you plug Jira into your data stack, whether it’s a remote service available by REST API or a local SQL database.
Customer Testimonial
Massive reduction in manual processes
We have seen a noticeable increase in the amount of data which is contained within a ticket, and the ease of access to that information. It has optimized the way we work as a business, which is great.
Benefits
Discover how Elements Connect can help your team
Fetch data from external data sources
Query data from external data sources and display up-to-date information in Jira issues. You can connect Jira to your CRM, your Asset Manager or cloud based tool with a REST API, and stop manually entering information in Jira you already have stored in other systems.
Set-up dependencies and cascading lists
Display only relevant information by configuring dependencies between your connected items or based on the issue context. It works perfectly with cascading select lists to organize the options and guide Jira users to make the right selection.
Customize how data is displayed in Jira
Elements Connect lets you customize the display of your connected items with native AUI components and HTML – so your data always makes sense to your users. Choose from read-only or auto-complete select lists and display multiple items’ values in attractive tables or bullet lists.
Query data from external data sources and display up-to-date information in Jira issues. You can connect Jira to your CRM, your Asset Manager or cloud based tool with a REST API, and stop manually entering information in Jira you already have stored in other systems.
Display only relevant information by configuring dependencies between your connected items or based on the issue context. It works perfectly with cascading select lists to organize the options and guide Jira users to make the right selection.
Elements Connect lets you customize the display of your connected items with native AUI components and HTML – so your data always makes sense to your users. Choose from read-only or auto-complete select lists and display multiple items’ values in attractive tables or bullet lists.
Use Case
Enrich support tickets with HubSpot data
Using Elements Connect in tandem with Jira, you can build a customer support experience that delights customers and saves time for your Jira Service Management agents.
Use Case
Connect Jira to your CMDB
Display information about an asset directly from your CMDB instead of asking the reporter to fill in more fields.
Use Case
Integrate Jira and Azure AD to automatically triage requests
Integrate Jira and Azure AD to provide more information about the reporter and streamline your processes.
Need to know if your use case is possible?
Tutorial
Query your Jira Cloud REST API to set up a fast asset management solution
Use Jira projects as asset repositories and leverage the power of Elements Connect to query asset information and display it in an incident form to enrich ticket context for service desk agents.
Over 3,000 delighted clients in
62 different countries
FAQ
Can I get data from a cloud service that has a REST API?
Yes, Elements Connect is compatible with many cloud based CRMs, active directories, CMDBs and more like HubSpot, Azure AD, Okta, Airtable, Google Drive, and Salesforce. To know if your datasource is compatible, check the authentication mode required. Elements Connect supports:
– No auth
– Basic auth
– API Key, either set through a URL param or a HTTP header
– OAuth2 (client credentials and authorization code grant types)
Read more about configuring REST API datasources on our documentation.
– No auth
– Basic auth
– API Key, either set through a URL param or a HTTP header
– OAuth2 (client credentials and authorization code grant types)
Read more about configuring REST API datasources on our documentation.
Can I connect to an SQL database like Oracle?
Yes, Elements Connect supports all of the following SQL databases:
– Microsoft Azure SQL Database
– Microsoft SQL Server
– MySQL
– Oracle Database (Service identification)
– PostgreSQL
Read more about configuring database datasources on our documentation.
– Microsoft Azure SQL Database
– Microsoft SQL Server
– MySQL
– Oracle Database (Service identification)
– PostgreSQL
Read more about configuring database datasources on our documentation.
Are there limitations on the data I can fetch from my datasource?
To guarantee premium service to all of our customers, we have set a few limits on the maximum number of datasources, the query execution duration, etc. For example, a connected item can currently return up to 1,000 values. If you need more than that, please contact us as we’d be happy to learn more about your use case to see what we can do.
Where can I get help on migrating to Cloud with Elements Connect?
See our Elements Connect Migration Hub. If you need help or have questions, don’t hesitate to contact our support team or to book a call with the Product Manager.
How many levels of cascading select lists can I create with Elements Connect?
You can create as many levels of cascading fields as you like! If you think you might have gotten carried away and impacted the user experience, you can reduce the number of cascading fields by configuring dependencies on the user or issue context. Learn more about how to set dependencies between connected items.
What kind of security does Elements provide for Connect? Do you offer end to end encrypted security?
Security is a priority at Elements. That’s why Elements Connect is Cloud Fortified, which means we participate in Atlassian’s bug bounty, ensure performance at scale by automated infrastructure deployment and load testing, and respond within 1 day (24 hours) to critical customer support issues, 5 days a week. Cloud Fortified is the highest level of security recognized by Atlassian for Marketplace Partners. For more information, see our privacy policy on our documentation.
