Elements Catalyst
- #Jira
Benefits
Discover how Elements Catalyst can help your team
Get a better clarity & control over your service catalog
Gain full visibility into your service catalog’s structure, ensuring accountability and continuous improvement. Easily track who manages each service, how it’s used, and where optimizations are needed—so your catalog remains structured, relevant, and efficient.
Make smarter decisions with data-driven optimization and cost management
Leverage powerful usage analytics and financial tracking to monitor service performance, identify inefficiencies, and keep costs under control. Stay on top of your service portfolio by tracking how service costs and revenues evolve over time, ensuring better decision-making and resource allocation.
Deliver a smoother customer experience
Improve the customer portal experience with clearer request categorization, structured service offerings, and real-time insights. Reduce misrouted requests, streamline service delivery, and ensure users find the right services easily—leading to faster resolutions and higher satisfaction.
Gain full visibility into your service catalog’s structure, ensuring accountability and continuous improvement. Easily track who manages each service, how it’s used, and where optimizations are needed—so your catalog remains structured, relevant, and efficient.
Leverage powerful usage analytics and financial tracking to monitor service performance, identify inefficiencies, and keep costs under control. Stay on top of your service portfolio by tracking how service costs and revenues evolve over time, ensuring better decision-making and resource allocation.
Improve the customer portal experience with clearer request categorization, structured service offerings, and real-time insights. Reduce misrouted requests, streamline service delivery, and ensure users find the right services easily—leading to faster resolutions and higher satisfaction.
Article
IT Service Catalog metrics
Learn which metrics should be tracked to understand performance.
Article
How to create an IT service catalog in Jira
Learn how to create an IT service desk in Jira Service Management.
Article
What is an IT service catalog?
Discover what is a service catalog, its benefits and challenges.
Need to know if your use case is possible?
Tutorial
Learn how to track costs and optimize Service Requests in Jira
Enhance Jira Service Management by providing real-time cost tracking, detailed service metadata, and optimized request categorization.
Over 3,000 delighted clients in
62 different countries
FAQ
How does Elements Catalyst improve ITSM teams’ efficiency?
By providing real-time insights, cost visibility, and optimized service request structures, IT teams can streamline service delivery, reduce inefficiencies, and improve customer experience.
What kind of analytics does Elements Catalyst provide?
Elements Catalyst offers usage analytics, cost tracking, and service request categorization insights. It helps identify outdated services, optimize request types, and track financial performance.
How do I set up service cost tracking and display pricing in the Jira portal?
Setting up service cost tracking in Elements Catalyst is straightforward. Within the app, you can assign costs to different services and request types, enabling internal tracking and budgeting. Additionally, you have the option to display service prices directly on the Jira portal, giving users clear cost visibility before submitting a request. This transparency helps manage expectations, reduce unnecessary requests, and improve overall efficiency.
How does Elements Catalyst track and analyze service catalog usage in Jira Service Management?
Elements Catalyst provides in-depth analytics to help service teams monitor and optimize their IT service catalog in JSM. It analyzes key elements such as:
Jira portal usage: Understand how users navigate the portal, which services they search for, and where they may encounter friction.
Request type performance: Identify the most and least used Jira request types, detect recurring issues such as frequent cancellations or recategorizations, and ensure service offerings match user needs.
User groups and service patterns: Gain insights into which teams or departments generate the most requests, allowing better resource allocation and catalog optimization.
With these insights, service managers can continuously refine their catalog, improve request handling efficiency, and enhance the overall user experience in the Jira portal.
Jira portal usage: Understand how users navigate the portal, which services they search for, and where they may encounter friction.
Request type performance: Identify the most and least used Jira request types, detect recurring issues such as frequent cancellations or recategorizations, and ensure service offerings match user needs.
User groups and service patterns: Gain insights into which teams or departments generate the most requests, allowing better resource allocation and catalog optimization.
With these insights, service managers can continuously refine their catalog, improve request handling efficiency, and enhance the overall user experience in the Jira portal.
How does Elements Catalyst integrate with Jira Service Management (JSM) and existing service catalogs?
Elements Catalyst is designed to work seamlessly within Jira Service Management, automatically analyzing data from your existing IT service catalog. It does not require complex configuration or manual data input—simply install the app, and it will start providing insights into your Jira request types, portal activity, and service performance. It also integrates with existing Jira groups, allowing service managers to refine catalog offerings based on real user behavior.
What kind of security does Elements provide for Catalyst? Do you offer end to end encrypted security?
Security is a priority at Elements. That’s why Elements Catalyst is Cloud Fortified, which means we participate in Atlassian’s bug bounty, ensure performance at scale by automated infrastructure deployment and load testing, and respond within 1 day (24 hours) to critical customer support issues, 5 days a week. Cloud Fortified is the highest level of security recognized by Atlassian for Marketplace Partners. For more information, see our privacy policy on our documentation.
