Elements Copy & Sync - escalate an issue across different jira instances

Elements Copy & Sync – escalate an issue across different jira instances

Why teams use Elements Copy & Sync to escalate issues across Jira instances

Escalate issues across Jira instances without manual work

Copy issues from one Jira instance to another in a single step.
When a ticket needs escalation, all key information – fields, comments, attachments, and links – is automatically copied and kept in sync bi-directionally.

Result: Faster escalations, fewer errors, and no copy-paste between instances.

Keep support and development aligned in real time

Comments, attachments, and status updates stay synchronized between Jira Service Management and Jira.
Support and development teams collaborate seamlessly while working in their own Jira environments, allowing developers to handle escalated work items.
Result: Reduced licensing costs, faster resolution times, and clearer communication across teams.

Improve collaboration with external teams

Escalate issues across isolated Jira instances with real-time synchronization and automated replication of key ticket data (fields, comments, attachments, and links). Teams stay aligned while working in their own Jira environments – no manual duplication, no extra accounts, no access sharing.

Result: Faster cross-company delivery, reduced duplication and context switching, and secure collaboration without granting external access to internal systems.

Tutorial

Copy Jira issues and sync to remote instances

Cross-company collaboration often involves teams working in separate Jira instances, which makes coordination and visibility more complex.

Elements Copy & Sync lets you bridge those instances by securely connecting them and defining how data should be shared. With configurable recipes, issues and updates are automatically copied and synchronized, so teams stay aligned without manual effort.

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Have questions about copying and syncing Jira issues between Jira sites?

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FAQ

Can you clone Epics or projects with Elements Copy & Sync?

Yes, you can clone Epics or all the issues in a project with Elements Copy & Sync. You can copy these issues either in bulk from the Search or Filter view, or individually (for an Epic) or using Automation for all the issues in a project. Follow this tutorial for how to clone an Epic, or watch this video on bulk cloning.

How can you trigger Elements Copy & Sync recipes?

Recipes to copy or synchronize issues can be triggered manually, on transition by adding them to a post-function, or by using the public REST API with Automation for Jira. Learn more about all the ways to trigger Elements Copy & Sync on the documentation.

What kind of security does Elements provide for Copy & Sync? Do you offer end to end encrypted security?

Security is a priority at Elements. That’s why Elements Copy & Sync is Cloud Fortified, which means we participate in Atlassian’s bug bounty, ensure performance at scale by automated infrastructure deployment and load testing, and respond within 1 day (24 hours) to critical customer support issues, 5 days a week. Cloud Fortified is the highest level of security recognized by Atlassian for Marketplace Partners. For more information, see our privacy policy on our documentation.

What kind of information in an issue can be copied?

You can copy fields, Forms, checklists, comments, attachments, and even statuses with Elements Copy & Sync. See the full list of content that can be copied on our documentation.

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