Simplify issue creation for Jira Service Management customers
Jira Service Management customers shouldn’t have to manually fill in endless forms to submit a request to your support. Elements Connect fields can auto-populate drop down fields with options coming straight from your Salesforce CRM. Customers then only have to select the relevant options, write a description of their problem, and the support team will take care of the rest.
Give your Jira Service Management agents the insights to understand clients’ requests.
Resolve issues faster by displaying customer data from Salesforce inside Jira Service Management. Using Elements Connect, you can give support agents a complete view of the customer context so they provide fast, accurate answers to clients’ issues.
Leverage Salesforce data to prioritize issues and create queues
Help your support team prioritize requests based on customer data that can be related to the account, the assets… or any Salesforce object. The support manager can create queues in Jira Service Management based on Elements Connect’s connected custom fields values.